Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that will enable us to complete the order.

We accept Visa,  Mastercard, Maestro & Switch

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery & Tax
All prices include Delivery & VAT 

All Stock Items will be sent out over night (Monday - Friday) so you should receive your order within 24 hours.
 Fireplaces due to there delicate nature are sent via special transport, the fireplace dispatch centre will contact you directly to arrange a delivery date (Usually Delivered within 21 days)
GasFire.co.uk Ltd will only deliver to mainland England, Scotland & Wales. Collecting from depot is not an option.

GasFire.co.uk Ltd will endeavour to deliver non stock orders within 7-10 working days although gasfire.co.uk ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the goods and time is not of essence in the contract.

 Back Orders
If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait.

It is good practice to phone prior to ordering to check stock

Credit Card Security
When an order is placed on our website you enter your card details directly into a secure HSBC PSP site. We have no contact with them.  However when an order is taken over the phone credit card numbers are encrypted.

Your right to cancel
You may cancel you contract up to seven working days from receipt of goods. Your method of payment will be credited within 30 days. If you choose to have the good collected by ourselves there is a £50.00 charge.

It is your responsibility to return the goods at your cost.

Gasfire.co.uk Ltd reserves the right to refuse an exchange or a refund, with or with out proof of purchase

Cancellation of contract
You cannot cancel your contract if the goods you have ordered have been installed or the product has been damaged through accident, neglect, misuse, unauthorised alteration or attempted repair.

Cancellation in writing
To cancel your contract you must contact us in writing sent recorded delivery to our address or By E-mail with delivery receipt. It is good practice to phone us 30 minutes after sending your e-mail (if you have not had a reply from us) incase we have not received the e-mail.

returns@gasfire.co.uk

Please make sure you put something in the “Subject Box” such as “Gas Fire Return” if Subject box reads nothing or “Hello, Hi… Etc” it will not pass our spam Filters.

We will arrange Collection from you on an agreed day (not Weekends nor Bank Holidays) there is a £50.00 charge

If you choose to arrange your own carrier’s service to return the goods, we strongly recommend that you insure it to the purchase value or you may find your-self liable if lost or damaged. Please contact us for a returns depot address.

You can not return goods to Dalton House, as this is an operations centre not a depot. If goods are sent to Dalton House they will be refused.

Privacy Policy
GasFire.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Payment
Goods will only be dispatched once full payment has been received & cleared

Appearance & Contents
Gasfire.co.uk Ltd cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate

Guarantee
All products purchased from GasFire.co.uk Ltd come with a manufactures guarantee. Any claims brought by you under this guarantee is to be made direct to the manufacturer and not to GasFire.co.uk Ltd. Gasfire.co.uk Ltd accepts no liability under the manufactures guarantee and gives no warranty in this respect.

GasfIre.co.uk Ltd Reserve the right to cancel any order without notice and shall not be liable for any losses, costs, damages, charges or expenses caused

Delivery
GasFire.co.uk Ltd will only deliver to mainland England, Scotland & Wales.

The following postcodes DO NOT qualify for FREE DELIVERY.

AB 31 TO AB 38, AB 40 TO AB 56, IV 1 TO 28, IV 30 TO 32, IV 36 TO 40, IV 52 TO 54, IV 63, KW 1 TO 14, PA 21 TO PA 38, PH 4 TO PH 41 PH 49 TO PH 50, HS, IV 41 TO 49, IV 51, 55 & 56, KA 27 & 28, KW 15 TO 17, PA 20, PA 41 TO 49, PA 60 TO 78, PH 42 TO 44 AND ZE.

ALL OF THE ABOVE POSTCODES INCUR A £25.00 DELIVERY CHARGE

Collecting from depot is not an option.

GasFire.co.uk Ltd will endeavour to deliver your goods within 7-10 working days although gasfire.co.uk ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the goods and time is not of essence in the contract.